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REFUND RETURN POLICY

We are pleased to offer delivery by courier service (DHL) worldwide:
Please note that deliveries outside of Jordan may be subject to customs, regulatory or legal restrictions.
To comply with local legislation, you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from UrdonShop.jo
We are unable to offer any assistance or advice if either issue arises. Some items cannot be shipped overseas due to legislation that prohibits the transport of good that can be considered dangerous.
These will include all our food products. For more information and a full list, please visit the DHL website.

For orders not yet shipped and received you can cancel your order prior to entering the "processing" phase (usually within 1-2 business days of purchase). The "processing" phase is when your order has been assigned a product and is preparing to ship. 
If, under special circumstances, you are granted a refund in the "processing" or "shipping" phase, any refunds will not include the shipping fees paid if the product had shipped. 
If you wish to cancel your order, please contact [email protected] and one of our support agents will assist you. 
Please provide the following information when requesting to cancel your order: 

  • Full name used on order.
  • Order number.
  • Email address used on order.